10:00
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10:30
Conference A - Foyer Chicago - Seatrade Europe 2019 Conference
Seatrade Europe Conference Programme 2019
Timetable 2019
10:30
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10:40
Conference A - Room Chicago - Seatrade Europe 2019 Conference
Welcome Remarks
Uwe Fischer, CFO, Hamburg Messe & Congress GmbH
Mary Bond, Group Director, Seatrade Cruise
Mary Bond, Group Director, Seatrade Cruise
10:40
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11:00
Conference A - Room Chicago - Seatrade Europe 2019 Conference
Keynote Address by CLIA
Speaker: Michael Thamm, Chairman, CLIA Europe
11:00
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12:00
Conference A - Room Chicago - Seatrade Europe 2019 Conference
State of the European Cruise Industry
Kicking off Seatrade Europe 2019, this panel gathers senior industry leaders to address the issue of balancing growth with sustainability, with focus on how quick the industry can adapt and how all stakeholders can work as a community to deliver positive messaging, and what is the true meaning of being “responsible” in an expanding market. The session will also discuss source markets, the orderbook, new ships, port infrastructure and environmental challenges.
Moderator:
Mary Bond, Group Director, Seatrade Cruise
Speakers:
Felix Eichhorn, President, AIDA Cruises
Capt. Michael McCarthy, Chairman, Cruise Europe
Wybcke Meier, CEO, TUI Cruises
Gianni Onorato, CEO, MSC Cruises
Karl J Pojer, Chairman of CLIA Germany & CEO, Hapag-Lloyd Cruises
Gavin Smith, SVP International, Royal Caribbean Cruises Ltd
Moderator:
Mary Bond, Group Director, Seatrade Cruise
Speakers:
Felix Eichhorn, President, AIDA Cruises
Capt. Michael McCarthy, Chairman, Cruise Europe
Wybcke Meier, CEO, TUI Cruises
Gianni Onorato, CEO, MSC Cruises
Karl J Pojer, Chairman of CLIA Germany & CEO, Hapag-Lloyd Cruises
Gavin Smith, SVP International, Royal Caribbean Cruises Ltd
12:00
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14:00
Hall A4 – Plaza - Seatrade Europe 2019 Conference
Lunch
Lunch & Opportunity to Visit the Exhibitors
14:00
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14:30
Showcase Deck - Seatrade Europe 2019 Conference
Cruise Passengers Welcome - Balanced Tourism Solutions by SeaConsult & TRIAD
Overcrowding has evolved to be one of the major challenges the cruise industry is facing these days. But how do you optimize cruise passenger flows in a way that destinations, locals, cruise lines and passengers themselves benefit out of it?
Developed out of a joint venture, SeaConsult and TRIAD offer an innovative two-step approach to solving the problem of overcrowding in destinations while at the same time improving the travel experience of cruise passengers.
The inspiring, green, innovative WelcomeGate creates an immersive welcome situation for cruise passengers on their way from aboard the cruise ship into the destination with the ultimate aim of increasing travel experience and awareness for the destination.
With the Azoul Travel App, based on a context aware location platform, tourists receive instant real time guiding through the destination, individually provided on their own mobile devices. The session will show how the complexity of a destination can be managed by combining real-time databases in a customer-friendly way. Want to find out more about these unique solutions? Join this session.
Speakers:
Marc Burgdorff, Head of Tourism, TRIAD Berlin GmbH
Prof. Lutz Engelke, CEO, TRIAD Berlin GmbH & TRIAD China Ltd.
Developed out of a joint venture, SeaConsult and TRIAD offer an innovative two-step approach to solving the problem of overcrowding in destinations while at the same time improving the travel experience of cruise passengers.
The inspiring, green, innovative WelcomeGate creates an immersive welcome situation for cruise passengers on their way from aboard the cruise ship into the destination with the ultimate aim of increasing travel experience and awareness for the destination.
With the Azoul Travel App, based on a context aware location platform, tourists receive instant real time guiding through the destination, individually provided on their own mobile devices. The session will show how the complexity of a destination can be managed by combining real-time databases in a customer-friendly way. Want to find out more about these unique solutions? Join this session.
Speakers:
Marc Burgdorff, Head of Tourism, TRIAD Berlin GmbH
Prof. Lutz Engelke, CEO, TRIAD Berlin GmbH & TRIAD China Ltd.
14:00
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15:20
Conference A - Room Chicago - Seatrade Europe 2019 Conference
Greener Cruising, sponsored by gmec
14:00 - 14:20: European Cruise Environmental Regulatory Update
This session invites industry expert, Ukko Metsola, to outline the environmental regulatory update in Europe and provide an overview on the implementation of specific requirements for both ports and ships.
Moderator:
Esther Mallach, Partner, Arnecke Sibeth Dabelstein
Speaker:
Ukko Metsola, VP, Government Relations, Europe & Asia-Pacific, Royal Caribbean Cruises Ltd
14:20 - 15:20: How Ships and Ports Adapt for a Greener Future
Focusing on ports and ships’ commitments to achieve environmental sustainability and the dynamics among each stakeholder, this session features practical case-studies on how the industry strives to be responsible followed by discussion on challenges that need to be addressed and how we can go above and beyond the regulations.
Speakers:
Claus Bødker, Director, Cruise Baltic
Arantxa Garcia, Head of Sustainability, Intercruises Shoreside & Port Services
Kathleen Pessolano, Director, Strategic Partnerships, Global Sustainable Tourism Council
Michele Francioni, SVP, Cost Efficiency & Process Improvement, MSC Cruises
Sacha Rougier, MD, Cruise Gate Hamburg
Hansjörg Kunze, VP Communication & Sustainability, AIDA Cruises
14:30
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16:00
Halle A3, MARINE INTERIORS Forum - MARINE INTERIORS 2019 Conference
How Design Helps to Convey, Define or Create Brand Identity
Designers who thrive in the competitive cruise shipbuilding space share their stories on how they interpret brand values into design ideas and help to create unique identities for each cruise brand.
Speakers:
David McCarthy, Director of Marine Projects & Communications, AD Associates
Nahal Kadora, Deputy Project Manager, Tillberg Design of Sweden
Stefan Seidenfaden, Dipl. Ing. Interior Architect (FH), Junior Partner, Partner Ship Design
Trevor Young, Vice President, MSC Cruises
Moderator:
Tal Danai, CEO, ArtLink
15:20
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15:30
Conference A – Foyer Chicago - Seatrade Europe 2019 Conference
Coffee Break
Coffee Break & Opportunity to Visit the Exhibitors
15:30
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17:00
Conference A - Room Chicago - Seatrade Europe 2019 Conference - Seatrade Europe 2019 Conference
River Cruising in Europe: How to Cope with Safety and Sustainability Challenges
This session investigates what is trending in the European river cruising scene, and addresses the safety and sustainability concerns within this growing sector.
Topics which will be discussed during the session include:
• What are the current state and perspectives of the European river cruise industry?
• What is the current rivership shipbuilding and design trends and how can we make it more attractive for young demographics and families?
• What can be done to reduce the environmental footprint of rivership operations?
• How to optimise passenger handling at hotspot destinations?
• Updates to the safety regulations
• Challenges resulting from increased traffic on certain river sections and how to deal with them
• Crewing - how to source sufficient and motivated people on board and offshore?
• Development of the industry's European and overseas source markets
• New rivers and destinations - how can the industry grow off the beaten tracks?
Moderator:
Frederik Erdmann, Correspondent, Germany & River Cruising in Europe, Seatrade Cruise
Keynote address:
Ben Wirz, MD, Global River Cruises/Uniworld
Speakers:
Ben Wirz, MD, Global River Cruises/Uniworld
Guido Laukamp, CCO, NICKO Cruises
Alfred Hostmann, GM, Voyage Solution, Wärtsilä SAM Electronics GmbH
Monic van der Heyden, Commercial Manager Cruise, Port of Amsterdam
Rudi Schreiner,President & Co-Owner, AmaWaterways
Topics which will be discussed during the session include:
• What are the current state and perspectives of the European river cruise industry?
• What is the current rivership shipbuilding and design trends and how can we make it more attractive for young demographics and families?
• What can be done to reduce the environmental footprint of rivership operations?
• How to optimise passenger handling at hotspot destinations?
• Updates to the safety regulations
• Challenges resulting from increased traffic on certain river sections and how to deal with them
• Crewing - how to source sufficient and motivated people on board and offshore?
• Development of the industry's European and overseas source markets
• New rivers and destinations - how can the industry grow off the beaten tracks?
Moderator:
Frederik Erdmann, Correspondent, Germany & River Cruising in Europe, Seatrade Cruise
Keynote address:
Ben Wirz, MD, Global River Cruises/Uniworld
Speakers:
Ben Wirz, MD, Global River Cruises/Uniworld
Guido Laukamp, CCO, NICKO Cruises
Alfred Hostmann, GM, Voyage Solution, Wärtsilä SAM Electronics GmbH
Monic van der Heyden, Commercial Manager Cruise, Port of Amsterdam
Rudi Schreiner,President & Co-Owner, AmaWaterways
09:00
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09:30
Conference A - Foyer Chicago - Seatrade Europe 2019 Conference
Morning Coffee & Tea
09:30
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10:30
Conference A - Room Chicago - Seatrade Europe 2019 Conference
Small is Beautiful - Does Size Matter? Catering for Smaller Ships in Ports and Destinations
This session dives into the subject of welcoming smaller ships, looking into how both large and small ports and destinations manage the small ship experience. In addition, this session will cover the latest trends in expedition, luxury and other niche products.
Moderator:
Liz Gammon, Marketing Consultant & Industry Influencer
Speakers:
Susana Gutiérrez, General Manager, Malaga Cruise Port
Eva-Britt Kornfeldt, Director Cruise, Visit Svalbard & Visit Oslo
Speakers:
Susana Gutiérrez, General Manager, Malaga Cruise Port
Eva-Britt Kornfeldt, Director Cruise, Visit Svalbard & Visit Oslo
Justin Poulsen, VP, Strategic Pricing & Itinerary Planning, Silversea Cruises
Gina Dunnett, Director, Land Product Development, Azamara Club Cruises
Saskia Vrolyk, Senior Product Manager, Noble Caledonia
Rob Kritzman, Itinerary Planner, SeaDream Yacht Club
Moderator:
Liz Gammon, Marketing Consultant & Industry Influencer
9:30 - 9:40: Case-Studies: How to Manage Small Ships Experience at Ports?
Speakers:
Susana Gutiérrez, General Manager, Malaga Cruise Port
Eva-Britt Kornfeldt, Director Cruise, Visit Svalbard & Visit Oslo
9:40 - 10:30 Panel Discussion
Speakers:
Susana Gutiérrez, General Manager, Malaga Cruise Port
Eva-Britt Kornfeldt, Director Cruise, Visit Svalbard & Visit Oslo
Justin Poulsen, VP, Strategic Pricing & Itinerary Planning, Silversea Cruises
Gina Dunnett, Director, Land Product Development, Azamara Club Cruises
Saskia Vrolyk, Senior Product Manager, Noble Caledonia
Rob Kritzman, Itinerary Planner, SeaDream Yacht Club
10:30
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12:00
Hall A3, MARINE INTERIORS Forum - MARINE INTERIORS 2019 Conference
How to Design to Comply
One of the top challenges for marine interior designers is to stay compliant while delivering aesthetically pleasing design. Join the session to learn from designers' top tricks with examples on how beautiful design goes hand in hand with regulations and how to avoid common pitfalls.
Moderator:
David McCarthy, Director of Marine Projects & Communications, AD Associates
Speaker:
Andrea Brossa, Architect, De Jorio Design
Ioanna Kyriakou, Lead Architect, MSC Cruises
Carl-Gustaf Rotkirch, CEO, Helsinki Shipyard Oy
Joep Bollerman, Operations Manager Passenger Ship Support Centre, Lloyd’s Register
10:30
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10:45
Conference A – Foyer Chicago - Seatrade Europe 2019 Conference
Coffee Break
Coffee Break & Opportunity to Visit the Exhibitors
10:45
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12:00
Conference A - Room Chicago - Seatrade Europe 2019 Conference
Roundtable Discussion - How do We Create Effective Dialogue Among Cruise Lines, Ports and Cities ?
This interactive and captivating roundtable session encourages representatives from the port, city and destination community to participate in a constructive and honest dialogue with the cruise lines.
Industry expert, Luis De Carvalho, will chair this engaging session by examining two case studies which will be used during each roundtable discussion. The case studies for review include:
Case study 1: Top things to consider when establishing an effective cruise region(Click to download study)
Case study 2: Destination management – could the Dubrovnik model be the future?(Click to download study)
Each roundtable will be moderated by a senior cruise line executive who will lead and encourage discussion on the challenges faced by ports, cruise lines and cities, and how effective dialogue among stakeholders can result in successful outcomes.
Chairperson:
Luis De Carvalho, CEO, Bermello Ajamil & Partners Europe
Table Moderators for Case Study 1:
1. Emilio Freeman, VP Destinations & Revenue Management, SeaDream Yacht Club
2. Federico Bartoli,Itinerary Planning Director, Costa Crociere
3. Frédérique Patry, Manager Itinerary Planning, Silversea Cruises
4. Martin Lister, Head of Itinerary Planning & Destination Experience, Fred. Olsen Cruise Lines
5. Helen Beck, VP International Sales and Marketing, Crystal Cruises
Table Moderators for Case Study 2:
6. Elisabetta De Nardo, VP Port Development, MSC Cruises
7. Adam Sharp, Head of Business Development – EMEA, Royal Caribbean Cruises Ltd
8. Remco Buis, SVP - Port Operations & Development, Carnival Maritime GbmH
9. Michel Nestour,VP, Carnival Corporation & plc
10. Sandra Weir, VP Destination Development and Government Relations, Norwegian Cruise Line Holdings Ltd
Guest Moderator:
Airam Díaz Pastor, President, MedCruise & Commercial Director, Port Authority of Santa Cruz de Tenerife
Industry expert, Luis De Carvalho, will chair this engaging session by examining two case studies which will be used during each roundtable discussion. The case studies for review include:
Case study 1: Top things to consider when establishing an effective cruise region(Click to download study)
Case study 2: Destination management – could the Dubrovnik model be the future?(Click to download study)
Each roundtable will be moderated by a senior cruise line executive who will lead and encourage discussion on the challenges faced by ports, cruise lines and cities, and how effective dialogue among stakeholders can result in successful outcomes.
Chairperson:
Luis De Carvalho, CEO, Bermello Ajamil & Partners Europe
Table Moderators for Case Study 1:
1. Emilio Freeman, VP Destinations & Revenue Management, SeaDream Yacht Club
2. Federico Bartoli,Itinerary Planning Director, Costa Crociere
3. Frédérique Patry, Manager Itinerary Planning, Silversea Cruises
4. Martin Lister, Head of Itinerary Planning & Destination Experience, Fred. Olsen Cruise Lines
5. Helen Beck, VP International Sales and Marketing, Crystal Cruises
Table Moderators for Case Study 2:
6. Elisabetta De Nardo, VP Port Development, MSC Cruises
7. Adam Sharp, Head of Business Development – EMEA, Royal Caribbean Cruises Ltd
8. Remco Buis, SVP - Port Operations & Development, Carnival Maritime GbmH
9. Michel Nestour,VP, Carnival Corporation & plc
10. Sandra Weir, VP Destination Development and Government Relations, Norwegian Cruise Line Holdings Ltd
Guest Moderator:
Airam Díaz Pastor, President, MedCruise & Commercial Director, Port Authority of Santa Cruz de Tenerife
12:00
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14:00
Hall A4 – Plaza - Seatrade Europe 2019 Conference
Lunch
Lunch & Opportunity to Visit the Exhibitors
13:00
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14:00
Showcase Deck - Seatrade Europe 2019 Conference
CLIA Executive Partner Program Briefing
If you are not already one of the 375+ member companies of the CLIA Executive Partner Program, we invite you to learn more about this exclusive, global platform that provides suppliers access to key cruise line decision makers and industry peers, with the aim to support them to grow their business, gain insight and expand their influence within the cruise industry.
Speaker:
Bo Larsen, SVP Strategic Partnerships, CLIA
Speaker:
Bo Larsen, SVP Strategic Partnerships, CLIA
14:00
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15:00
Conference A - Room Chicago - Seatrade Europe 2019 Conference
Sustainability with a Twist – How to Future-Proof the Cruise Sector from a Recruitment, Talent Pipeline and Business Leadership Perspective
Whether for onboard crew members or shoreside staff, the need for sourcing and developing leaders in each respective sector within the cruise industry is constant. Following the industry’s continuous growth, it is essential that businesses take real-time and ongoing leadership development as a critical priority. But is your organisation ready to welcome onboard its future leaders? Is it articulating and rewarding the right behaviours? Is it measuring the right outcomes, and does it know where skilled and compatible talent comes from? Join this session to learn how to align your people practices with the organisational goals and broader business strategy.
Moderator:
Thomas Mielke, MD, AETHOS Consulting Group
Speakers:
Amaury de Williencourt, National Manager France & Monaco, Intercruises Shoreside & Port Services
Hans Lagerweij, President, Albatros Travel
Adam Sharp, Head of Business Development – EMEA, Royal Caribbean Cruises Ltd
Per Bjornsen, Director, V.Ships Leisure
Moderator:
Thomas Mielke, MD, AETHOS Consulting Group
Speakers:
Amaury de Williencourt, National Manager France & Monaco, Intercruises Shoreside & Port Services
Hans Lagerweij, President, Albatros Travel
Adam Sharp, Head of Business Development – EMEA, Royal Caribbean Cruises Ltd
Per Bjornsen, Director, V.Ships Leisure
14:10
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15:00
Showcase Deck - Seatrade Europe 2019 Conference
How Technology Innovation is Shaping the Cruise Experience
Technology is an enabler to maximise the delivery of great customer experience. This session will present the latest technological offerings within the cruise industry.
Moderator:
Adam Coulter, UK Managing Editor, Cruise Critic
Speakers:
Bernd Richter, Senior Manager CRS, Rescompany System Ltd
Ingo Soerensen, Area VP, Global Cruise Sales, Oracle Hospitability
Richard McKinney, President of US Operations, RebelRoam
Moderator:
Adam Coulter, UK Managing Editor, Cruise Critic
Speakers:
Bernd Richter, Senior Manager CRS, Rescompany System Ltd
Ingo Soerensen, Area VP, Global Cruise Sales, Oracle Hospitability
Richard McKinney, President of US Operations, RebelRoam
15:00
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15:15
Conference A – Foyer Chicago - Seatrade Europe 2019 Conference
Coffee Break
Coffee Break & Opportunity to Visit the Exhibitors
15:15
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16:15
Showcase Deck - Seatrade Europe 2019 Conference
The Future of Expedition Cruising in Europe
The expedition cruising sector is booming following a vigorous global demand in the market. Currently there are 34 expedition ships on order, which accounts for almost one third of the orderbook. This session will provide insight into what energises the market, what challenges the sector is facing and where the growth opportunities are in the future.
Moderator:
Liz Gammon, Marketing Consultant & Industry Influencer, LizGammon.com
Speakers:
Hans Lagerweij, President, Albatros International
Íris Hrund Jóhannsdóttir, Project Manger, Port Agency of Gára
Timothy Littley, Senior Director, Deployment & Itinerary Planning, Seabourn Cruise Line
Eva-Britt Kornfeldt, Director Cruise, Visit Svalbard & Visit Oslo
Moderator:
Liz Gammon, Marketing Consultant & Industry Influencer, LizGammon.com
Speakers:
Hans Lagerweij, President, Albatros International
Íris Hrund Jóhannsdóttir, Project Manger, Port Agency of Gára
Timothy Littley, Senior Director, Deployment & Itinerary Planning, Seabourn Cruise Line
Eva-Britt Kornfeldt, Director Cruise, Visit Svalbard & Visit Oslo
15:15
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16:15
Conference A - Room Chicago - Seatrade Europe 2019 Conference
Exploring the Terminal of the Future
Join this session to sneak a peek into the future of cruise terminals and be inspired by forward thinking terminal projects and state-of the-art terminal operations’ updates.
Moderator:
Mark Robinson, CCO, Global Ports Holding
Speakers:
Figen Ayan, VP - Cruise Operation, Galataport Istanbul
Mark Ittel, SVP Ports and Maritime, Bermello Ajamil & Partners Europe
Miguel Reyna, AVP Commercial Dev. & Construction , Royal Caribbean Cruises Ltd
Elisabetta De Nardo, VP Port Development, MSC Cruises
Moderator:
Mark Robinson, CCO, Global Ports Holding
Speakers:
Figen Ayan, VP - Cruise Operation, Galataport Istanbul
Mark Ittel, SVP Ports and Maritime, Bermello Ajamil & Partners Europe
Miguel Reyna, AVP Commercial Dev. & Construction , Royal Caribbean Cruises Ltd
Elisabetta De Nardo, VP Port Development, MSC Cruises
09:30
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10:00
Conference A – Foyer Chicago - Seatrade Europe 2019 Conference
Morning Coffee & Tea
10:00
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11:00
Conference A - Room Chicago - Seatrade Europe 2019 Conference
Top Tips to Create ‘Experiential Shorex’
Research shows modern cruisers are attracted to trips that are experiential – whether that is traveling in small intimate groups or using immersive tools to explore the destination fully. Our experts in the session will share what principles they stick with when creating the hard-to-resist shorex as they dive into the topics:
• Shorex marketing - How to make your shorex stand out from the crowd and keep ahead of the competition
• Sustainability - How to translate sustainability into a land-based programme?
• Improving shorex experiences through digitisation and technology
• The strategy behind product development - covering research platforms, timeframes and the decision-making process behind launching new products based on brand objectives
• Tour guides and local resources - How to tackle the challenges of tour guide shortages? How do you adjust to the volume limitations on marquee attractions?
• Authenticity of experiences vs larger ships - the value of creating authentic experiences ?
Moderator:
Carmen Morosan, Global Shorex Manager, Intercruises Shoreside & Port Services
Speakers:
David Vass, SVP Worldwide Cruise Business & Operations, Abercrombie & Kent Destination Management
Beatrice Capilli, Senior Manager Destination Experiences, Silversea Cruises
Elena Vlad, Director, Shore Excursion Product Development & Operations, Holland America Group
Jean-Pierre Joubert, Head of Shore Excursions, MSC Cruises
• Shorex marketing - How to make your shorex stand out from the crowd and keep ahead of the competition
• Sustainability - How to translate sustainability into a land-based programme?
• Improving shorex experiences through digitisation and technology
• The strategy behind product development - covering research platforms, timeframes and the decision-making process behind launching new products based on brand objectives
• Tour guides and local resources - How to tackle the challenges of tour guide shortages? How do you adjust to the volume limitations on marquee attractions?
• Authenticity of experiences vs larger ships - the value of creating authentic experiences ?
Moderator:
Carmen Morosan, Global Shorex Manager, Intercruises Shoreside & Port Services
Speakers:
David Vass, SVP Worldwide Cruise Business & Operations, Abercrombie & Kent Destination Management
Beatrice Capilli, Senior Manager Destination Experiences, Silversea Cruises
Elena Vlad, Director, Shore Excursion Product Development & Operations, Holland America Group
Jean-Pierre Joubert, Head of Shore Excursions, MSC Cruises
11:00
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12:00
Showcase Deck - Seatrade Europe 2019 Conference
Lightning Pitch: What’s New at My Port/Destination
This session allows participating ports and destinations to showcase their best features in front of a panel of judges, and benchmark their products and services with their peers. Each of the participants will prepare a 90 second pitch using one PPT slide to demonstrate why they are cruise-ready and highlight any new features or updates at their port or destination.
Moderator:
Mary Bond, Group Director of Seatrade Cruise, Informa Markets
Judging Panel:
Zeljka Galik Cimic, Product Development Manager–Ocean Cruises, Scenic Cruises
Juan Trescastro, Senior Director, Itinerary, Destination and Government Relations, Virgin Voyages
Emilio Freeman, VP Destination, Revenue Management, SeaDream Yacht Club
Janina Graf, Contracting Manager, TUI Cruises
Moderator:
Mary Bond, Group Director of Seatrade Cruise, Informa Markets
Judging Panel:
Zeljka Galik Cimic, Product Development Manager–Ocean Cruises, Scenic Cruises
Juan Trescastro, Senior Director, Itinerary, Destination and Government Relations, Virgin Voyages
Emilio Freeman, VP Destination, Revenue Management, SeaDream Yacht Club
Janina Graf, Contracting Manager, TUI Cruises